Terms & COnditions of service

1. Agreement to Terms

By receiving services from Plump Medical Spa Inc. (“Clinic”), you acknowledge that:

  • You are at least 18 years of age

  • You are legally capable of entering into a binding agreement

  • You have read, understood, and agree to all terms outlined herein

These Terms apply to all services, purchases, memberships, and interactions.

The Clinic reserves the right to update these Terms at any time. Continued use of services constitutes acceptance of any updates.

2. Services

Plump Medical Spa provides elective medical and aesthetic treatments, including but not limited to injectables, laser procedures, skin treatments, and wellness services.

All treatments are elective and not medically necessary.

3. Electronic Consent

You agree that electronic signatures are valid and legally binding under applicable law, including the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA).

4. Payment & Financial Responsibility4.1 Payment

Payment is due in full at the time of service unless otherwise specified in writing.

4.2 Refund Policy

  • Services rendered are non-refundable

  • Prepaid services, packages, memberships, and promotions are non-refundable and non-transferable unless otherwise required by law or approved at the Clinic’s discretion

4.3 Billing Disputes

You agree to contact the Clinic directly to resolve any billing concerns prior to initiating a dispute.

If a chargeback or payment dispute is initiated improperly, you agree to remain responsible for the outstanding balance and any reasonable costs of collection, including administrative and legal fees where permitted by law.

4.4 Late Balances

Outstanding balances may accrue interest at the maximum rate permitted by California law, along with reasonable administrative fees.

5. Cancellation & No-Show Policy

  • A minimum of 48 hours’ notice is required for cancellations or rescheduling

  • Late cancellations or no-shows may result in a $100 fee or forfeiture of treatment

  • Late arrivals may result in shortened or canceled appointments

These policies are consistently enforced.

6. Medical Disclosure & Assumption of Risk

You acknowledge that:

  • All medical and aesthetic treatments carry inherent risks

  • You have fully disclosed all relevant medical history, medications, and conditions

Failure to disclose accurate information may increase risk, and you accept responsibility for complications arising from incomplete disclosure.

7. Limitation of Liability

To the fullest extent permitted under California law:

  • The Clinic shall not be liable for indirect, incidental, or consequential damages

  • Total liability for any claim shall not exceed the amount paid for services within the three (3) months preceding the claim

Nothing in this section limits liability where prohibited by law.

8. Indemnification

You agree to indemnify and hold harmless Plump Medical Spa Inc., its owner, physicians, providers, staff, and affiliates from any claims or liabilities arising from:

  • Your failure to disclose medical information

  • Your violation of these Terms

  • Your misuse of services

9. Photography & Recording

You consent to photography, video, and/or recording for:

  • Medical documentation

  • Quality assurance

  • Legal purposes

All materials remain the property of the Clinic.

Separate written consent is required for any marketing or promotional use.

10. Privacy

Your information is handled in accordance with applicable privacy laws, including HIPAA where applicable.

The Clinic does not sell personal information. Information may be shared with third-party service providers as necessary for operations.

11. Binding Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to services provided by Plump Medical Spa Inc., including but not limited to treatments, billing, agreements, or any interaction with the Clinic, shall be resolved exclusively through final and binding arbitration.

This Agreement is governed by the Federal Arbitration Act (FAA) and applicable California law.

Delegation Clause

The arbitrator, and not any court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.

Waiver of Jury Trial

Both parties knowingly and voluntarily waive the right to a jury trial.

Class Action & Representative Waiver

All claims must be brought in an individual capacity only.

To the fullest extent permitted by law:

  • No class actions

  • No collective actions

  • No representative actions

Small Claims Exception

Either party may bring an individual claim in small claims court in Orange County, California, if the claim qualifies.

Arbitration Procedures

  • Administered by the American Arbitration Association (AAA) or similar provider

  • Location: Orange County, California

  • California law applies

  • Arbitrator may award any remedies available under law

Costs and Fees

Each party shall bear its own attorneys’ fees and costs unless otherwise required by law.

Discovery

Discovery shall be limited and controlled by the arbitrator.

Severability

If any provision is found unenforceable, the remainder shall remain in effect.

If the class action waiver is deemed invalid, the arbitration provision shall be null and void.

Survival

This arbitration agreement survives completion of services and termination of the relationship.

12. Miscellaneous

  • If any provision is unenforceable, the remainder remains valid

  • Failure to enforce any provision does not waive rights

  • These Terms represent the entire agreement between the parties

13. Acknowledgment

By signing below, you acknowledge that:

  • You have read and understand all Terms and Conditions

  • You agree to financial responsibility for all services

  • You consent to all policies and conditions outlined herein

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